If you are finished on a project and you no longer want to renew the ticket, set the ticket as "Closed".

Note:

Closing a ticket does not update the Call Center at all, it’s only an 811spotter status change. A closed ticket will expire naturally on its expiration date.

Below are the steps to follow to close a ticket.

First select the ticket that you wish to close.

In the top right corner of ticket detail is a "Close" box. Click on the box.

A message appears confirming. then select save. If you are using the mobile app, it requires FIELD MODE to be disabled.