Each utility is responsible for submitting electronic positive responses for each ticket within a timely manner. Different responses require a different level of attention so 811spotter color codes each response.
Safe To Dig? status
The Utility Icon - summarizes the status of all utility responses. The following figure shows the different utility condition and what each color means
Each active response is color coded:
Red indicates that an action is required
Yellow indicates a missing or ‘indeterminate’ response
Green indicates a valid response and that it is ok to proceed (with respect to this specific utility)
Together, the responses are summarized into one of three color status’ (red, yellow, green) that are displayed in the Safe To Dig? Utility Icon see article
For a guide on the response codes for each Call Center please reference the relevant article below.
Response Codes for Call Centres
Response Codes for Call Centres
Please reference the relevant article below.
(Click anywhere on the header to expand)
California (DigAlert and USAN)
California (DigAlert and USAN)
RED
YELLOW
GREEN
Nevada
Nevada
RED
YELLOW
GREEN
Oklahoma
Oklahoma
Colorado
Colorado
RED
YELLOW
GREEN
Arkansas
Arkansas
RED
4 In Conflict - Utility Rep must be on site during excavation 6 Cannot Locate - Contact Utility 10 Extraordinary Circumstances 12 Excavation started before marking
YELLOW
1 No Response 5 Locate Delayed
8 Company Does not currently participate in Positive Response
13 Ticket Type Extend - Excavator states marks still visible
GREEN
2 Located - Facilities Marked 3 Clear - no conflict
7 Located to
New York
New York
Texas
Texas
Maryland
Maryland
Nebraska
Nebraska
Tennessee
Tennessee
Minnesota
Minnesota
Washington
Washington
