There may be a number of reasons you might need to re-assign tickets to a different user within your company:
the user may be moving positions within the company and no longer managing tickets and you need to reassign their tickets to another user on your team. (in this case suspending rather than deleting them as a user would be better as any cancelled, expired or completed tickets can stay in that user's name)
the user may have left the company and the tickets need to be reassigned
the user has too many tickets to manage and is going to share the load!
How to re-assign tickets in 811spotter
First go to the ticket list. In the ticket status box ensure it says "Active"
Then ensure the correct User is listed. Right now it says Me. All of my active tickets are listed. You can select the user that you wish to see the active tickets for.
For the purpose of this example I am going to re-assign some of my tickets to another user on my team. First, click on the tickets you wish to re-assign... there are 8 tickets selected that I would like to re-assign:
At the bottom of the ticket list click on the Assign User button.
A new "Assign user to tickets" dialogue box appears. Use the drop down menu to select a user you wish to reassign the 8 tickets to then click the "Assign User" button.
There are 4 users in this list.
I have selected Gina to reassign the tickets to. Then click the "Assign User" button.
Now when filtering for Gina's as the user, we can see her active tickets and that the 8 tickets were re-assigned to her.
