To add a new user in 811spotter, you'll need to go to the Company Settings
To set up your company profile in 811spotter, log in using your credentials. You should have already updated your profile and password.
Go to your name in the top right, click the down arrow, and select Company
There are 5 tabs. Go to the second tab called Users
Users
This tab shows a list of users within your company and each user's contact email, (company) status, office location, mobile phone number and number of assigned tickets.
Adding a User
To add a user, click on the brown +Add User button at the bottom left of the window.
Enter the user's name, email, secondary email and mobile phone.
Then click Save.
Note: Only the Company Admin can manage other users and company settings.
Editing a User
You can edit the user's information by clicking on the their name. An Edit User window appears. In the Edit User window, make your changes and click Save.
Suspending or Deleting a User
To delete or suspend a user, click on the box to the right. This action activates a drop down list with the ability to edit, view tickets, reset password suspend and delete.
Suspending a User
To suspend a user's account, click the Suspend button. You may select multiple users to suspend or delete. Note: before suspending a user, you must re-assign any tickets associated with that user.
If you select Delete User, a new window opens asking that you confirm that you want to delete the user. Click Delete (or Cancel if you do not want to delete the user). Note: before deleting a user, you must re-assign any tickets associated with that user.
