The Ticket Renewal field is a non-editable field that provides context to the user on what is going to happen with this ticket's renewal. The column has been circled in the example below to show the renewal status.

Tickets that are set to auto-renew will do so until they are no longer needed, and all historical ticket information – including member responses – is archived and searchable to resolve any questions arising after project completion.

Below are examples of the ticket renewal status:

Expired: the ticket revision number, safe to dig icons and renewal status are greyed out.

Cancelled:

Ticket was on auto renewal but was completed:

***Not sure what to say here about the different options for renewal. Also how does one renew a ticket? They have to specify in the company set-up to auto-renew) and there would a be a call center action required to do that.

2: Manual

(auto_renew_mode = 0 OR (auto_renew_mode = 1 AND there is a renew_until_date < renewal_date) OR (auto_renew_mode = 2 AND (no renew_until_date or it is < today)) )

3: Automatic

if auto_renew_mode = 1 AND (!renew_until_date OR renew_until_date ≥ renewal_date)

if auto_renew_mode = 2 AND (renew_until_date AND renew_until_date < renewal_date)

10: Not Permitted - past the renewal date (the ticket hasn’t expired yet but is past the last possible renewal date)

11: Not Permitted - Maximum Revision Reached (e.g State is NV and Revision = 2)