To set up your company profile in 811spotter, log in using your credentials. You should have already updated your profile and password.

Go to your name in the top right, click the down arrow, and select Company.

Field Marking Verification: allows the user to verify, manage and indicate status of field locates.

Auto-Renew: this read-only setting is based on your 811spotter user license. When active, 811spotter will automatically renew tickets before they expire. You can select specific tickets for auto-renewal until a specific date or indefinitely.

Jobs: allows the user to assign tickets to jobs and manage job details.

Attachments: enables uploading and managing of file attachments.

Default User: allows user to specify the default person that new tickets are assigned to. Click on this to select from a list of users.

By default, every company has an office called Main. The Main office is always the default location. The default location, which can be changed, is the location to which tickets are assigned if there are no other email matches. All objects are assigned to this location (i.e., users, jobs and tickets).

When you enable Multiple Offices, the user can move objects to other new locations.

811spotter only shows tickets and jobs from one office at a time. To see other tickets, the user must switch between locations.

Office emails must have a domain from the company_domains list

Copy the job (create a duplicate in the destination office).

Move the job. Note: any tickets assigned to an existing job must be moved to a job in the original office.

You can do this in two ways:

You can edit the user's information by clicking on the their name. An Edit User window appears. In the Edit User window, make your changes and click Save.

To delete or suspend a user, click on the box to the right. This action activates a drop down list with the ability to edit, view tickets, reset password suspend and delete.

To suspend a user's account, click the Suspend button. You may select multiple users to suspend or delete. Note: before suspending a user, you must re-assign any tickets associated with that user.

If you select Delete User, a new window opens asking that you confirm that you want to delete the user. Click Delete (or Cancel if you do not want to delete the user).

To add a user, click on the blue +Add User button at the bottom left of the window. Enter the user's name, email, secondary email and mobile phone.

Then click Save.

To edit job fields or lookups, hover on the Field and and edit button appears on the right. Click the Edit button.

A new window opens allowing you to edit the name of the field. Type in the new name and then click Save.

To add a Field, click on the Add Field box at the bottom left of the screen.

Type in the Job Field Name and then click Save.

To edit ticket fields or lookups, hover on the Field and and edit button appears on the right. Click the Edit button.

A new window opens allowing you to edit the name of the field. Type in the new name and then click Save.