There are 12 different columns of information in the 811spotter Ticket List. You can highlight important columns. Let's review each one and its relevance.
Ticket number
When you request to dig, that request is assigned a ticket number.
Revision
The revision refers to the number of times a ticket has been renewed or re-mark requested. Instead of renewing a ticket you can ask for a 're-mark' (which requires members to go on site again). both a renew and a re-mark increase the ticket revision.
Each ticket has an expiration date. If work is still being done the ticket needs to be renewed for as long as the project is in progress. The example below shows the ticket X134800730 has 3 revisions and is shown as 03X.
Safe to Dig?
This column has three icons telling you important information about your ticket, whether it is ok to proceed Ticket: All Clear Icon appears Green, whether action is required from any member (icon will appear with red or yellow - requiring action from a member and then the Field icon at the bottom showing whether its ok to proceed in the field.
Status
The status shows whether a ticket is pending or active, completed, cancelled or expired. A ticket is active in California for 28 calendar days from the date of issuance. If work is continuing beyond the 28th day, and markings on the ground are still clearly visible, your ticket can be renewed.
Renewal
Each ticket has an expiration date. In California a ticket is active for 28 days (from date of issue) and expires after that. If work is still being done the ticket needs to be renewed for as long as the project is in progress. Tickets can be renewed 2 days before they expire.
Job
Refers to the name of the project.
Street
Refers to the street name/address that the project work or digging is taking place at.
Cross Street
The nearest intersection/cross street is not mandatory, but it is helpful in making sure your address is found at the correct location.
Expiration
Refers to the date in which the ticket expires. A ticket expires after 28 days. Should the project not be complete you will need to renew the ticket two days before it expires.
User
The team member responsible for the ticket
Changing the Sort Order of Columns
You can change the sort order of each column. Beside each column name is an arrow. Click on the arrow to change the sort order of that column.
You can also customize the view further by changing the column you want visible. Click the settings gear which opens a list of columns you can turn on or off. The check mark indicates that column is visible.
You can also change the sort order of the columns to display in the order you wish to see them. To the left of each column name is a hamburger column click and drag the columns in the sort order you wish them to appear.
