Go to www.office.com and sign into your Outlook email account.

From the Outlook email window, click on the Settings icon in the top right navigation.

In the Search Outlook settings field at the top of the window, type “inbox rules" the hit Return/Enter on your keyboard.

In the new pop-up window, click + Add new rule from the Rules section.

In the Name your rule field, enter: "811spotter Filter Rule".

In Add a condition step, click on the Select a condition field and select From (at the top of the list).
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In the add sender field, enter: "[email protected]" and hit Return

In the Add an action step, click on the Select an action field and select Forward to (towards the bottom of the list under Route).

In the field that appears next to the Forward to field, enter: "[email protected]" and hit Return.
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You can also add other actions, conditions and exceptions, per your organization's preferences.

Unselect Stop processing more rules.
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The resulting rule should look like the following example:

Once completed, the rules are active for any future emails. Historical emails will need to be forwarded using other means.

To capture historical emails and tickets, please see Rules import for Outlook, or send us a list of your 811 Tickets.

To learn more about web-based Outlook, see these Microsoft Help articles:

[email protected]: this email will be deprecated December 16th, 2022.

[email protected]: this is the new email address after December 15th, 2022.

[email protected]