How to Close Tickets

Removing tickets from the auto renewal list in 811spotter is called Closing tickets. When you are closing a ticket you are signalling that you are done with the work and the ticket can expire when it is set to expire, without auto renewal (if you have that enabled).

To close a ticket, the User can do the following:

1. Go to your 811spotter site and search for the ticket you want to archive (search is in the top right). You can search on anything associated with the ticket including ticket number, Job Number, street etc.:

2. Select the ticket. On the top right is the Close box. Click this box

You can reactivate the ticket any time before the ticket's expiration date - if you want to reverse the "Close" action.
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