Creating Email Filters and Forwarding Rules in Google Workspace (formerly G Suite) for 811spotter
These directions create a Google Workspace routing rule, which forwards Ticket Confirmation and Member Response emails from notification@usan.org to Tickets@811spotter.com. The original recipient will continue to receive these emails.
Please use the emails below for routing.
USA North (Northern California and Nevada)
notification@usan.org: this email will be deprecated December 16th 2022)
no_reply@undergroundservicealert.org: this is the new email address after December 15th 2022.
Southern California DigAlert tickets
Automatically forwarding emails to 811spotter is very simple and involves the following steps:
Create a Route, e.g., "811spotter Emails."
Choose Inbound emails (incoming messages).
Set up an envelope filter to apply only to specific senders, e.g., notification@usan.org.
Modify messages to add more recipients, e.g., tickets@811spotter.com.
Save the rule.
Optional step: forward existing emails through a manually created gmail filter.
Note: Once complete, it takes 24 to 48 hours for the Google Workspace Route to begin working.
To set up the new route, go to this Google Help article, "Add Gmail Routing settings," and follow steps one through six.
Your final configuration should look similar to the following.
Optional Step 6 – Manually forward multiple notification@usan.org emails to get started with 811spotter
If your company needs to seed the 811spotter system with some emails, follow this optional step to forward emails into the system.
Gmail does not currently support the ability to forward multiple emails to a single email address like tickets@811spotter.com with one click. To get started with 811spotter, it’s worthwhile spending five minutes to forward several emails into the system.
Go to the search box at the top of your gmail window and click on the icon to Show search options.
Enter the following details:
From field: notification@usan.org.
Date within field: 1 month from today’s date.
Note: There is no need to send emails older than 30 days to 811spotter
Click the Search button. This search will result in a list of emails from notification@usanorth.org that were sent in the last month.
Select the emails you want to forward by checking the boxes to the left side of each email.
Right click and select Forward.
Note: this will open multiple gmail windows, so you may want to do only three or four at a time.
In the To field, enter tickets@811spotter.com then click Send.
This step is now complete.