Importing Outlook Email Rules for 811spotter
Set up routing rules in web Outlook to automatically forward ticket confirmation and member response emails from your local notification center to [email protected].
Note: you will need to set up routing rules for each notification center you work with.
Notes
This assumes you have received the 811spotter Forwarding Rule.rwz file. If you do not have this file, download it here.
You can import the rules and make modifications to fit the needs of your organization.
Outlook Windows client shown in the examples below. Outlook Web client has a slightly different look and feel. Contact us if you need help!
Please use the emails below for routing.
USA North (Northern California and Nevada)
[email protected]: this email will be deprecated December 16th 2022.
[email protected]: this is the new email address after December 15th 2022.
Southern California DigAlert tickets
Follow the steps below to import Outlook email rules for 811spotter.
After logging into Outlook, go to the menu, click on Rules and select Manage rules.
Click Options.
Click Import Rules.
Find and select the 811spotter Forwarding Rule.rwz file.
Click Open to proceed. You will see the new rule created in the background.
Click OK. The resulting rule should look similar to the following:
To modify the rule's Received date, click to highlight the rule, then click the blue “after February 1,2021” link.
In the Date Received window, click the After drop-down menu, select the desired date, then click OK.
Note: please go back only 60 days from today.
Click Apply to save the rule.
To run the rule, click Run Rules Now.
Select the 811 spotter forwarding rule checkbox.
Ensure that Run in Folder is set to Inbox and Include subfolders is checked. Then click Run Now.
The rules will run for a few seconds or minutes, depending on the number of emails (i.e., tickets) found. You should see some activity in your Outbox similar to the following:
If you’d like to check if the emails made it to 811spotter, please feel free to email [email protected].
Troubleshooting
Having trouble getting the email rule to work? The most common reason: if you moved the 811 emails out of your inbox to another location. If this is the case, then:
Run the rule manually by clicking Manage Rules & Alerts.
Select Run Rules Now, then select the new rule.
Click Browse, then select the top level, which is your entire mailbox.
Note: if you moved the emails to an offline folder or another location, select that location.
Click Run Rules Now and note the Run in Folder location.
You should see the following dialog and emails in your Outbox.
Click Close.